BareRock ClaimsPowered by
Proactive.Supportive.Managed by experts.
How to notify us
If any incident occurs that could potentially lead to a claim, you must notify us immediately via your portal, even if you’re unsure of the potential outcome. Please be assured that notifying us of any complaint, claim or circumstance does not necessarily mean your premium will be affected at renewal.
We want to make sure you’re fully supported and in compliance with your policy’s requirements.
We want to make sure you’re fully supported and in compliance with your policy’s requirements.
How it works
Notify us via your portal
Your online portal makes notifying us of a circumstance, complaint or claim straightforward. Use the ‘My Claims’ section to tell us all the details and upload any supporting documentation. Once you have notified us, BareRock Claims will get to work in supporting you through the process. We work with specialist claims handlers, Reynolds Porter Chamberlain LLP (RPC) who will collect all relevant information, verify your policy coverage and carefully assess the validity of your claim so we can get the process started on the right foot.
Investigation and Evaluation
Working closely with you, RPC on behalf of BareRock Claims will thoroughly review all aspects of your claim to determine eligibility and approve any final response letter as applicable. We take great care to get all the details right.
Claims Adjustment
With your best interests in mind, RPC on behalf of BareRock Claims will evaluate your claim based on the policy terms, laws and industry standards. Our goal is to determine the appropriate amount of compensation or benefits the claimant is entitled to.
Expert Legal Support
As part of our collaboration with the best-in-class team at RPC, we are able to provide access to expert legal support if you have a complex matter, for example a client who decides to take legal action rather than complain via normal processes.
How you're supported by us
Support from a critical friend
We’re here to offer you more than a final response letter (FRL) sign off. When you’re insured via BareRock, you gain an experienced critical friend to support you through the complaints process.
Efficiency & Expertise
Our complaints handling process is handled within the BareRock group with no brokers involved. We have a joined-up process allowing us to act in an efficient and timely manner.
Supporting the FCA’s ‘3 Day Rule’
Your policy is worded to allow you to use the FCA’s DISP1.5.1R ‘3 day rule’. If the details of your claim meet the requirements we outline in your policy, you are empowered to quickly resolve the situation while remaining covered.
Looked after by expertsBareRock Claims is headed up by Financial Advice industry expert, John Netting, and works in partnership with expert claims support and legal expertise at RPC. You can rest assured that you’re looked after by experts. Our team has extensive experience not only of working directly in the financial advice sector, but also defending financial advisers, both in relation to civil claims and Financial Ombudsman Service complaints. Navigating Financial Difficulties
We understand businesses are operating in a difficult economic climate. At BareRock, we stand ready to support our valued customers during these demanding periods. If you require assistance, please reach out to us. Together, we can work with you to explore potential solutions and provide assistance.
BareRock Limited is an appointed representative of IFAPROSURE Limited which is authorised and regulated by the Financial Conduct Authority. Our registered address is: 2nd Floor, 4C Albion Street, Halifax, HX1 1DU. Our company is registered in England and Wales No: 12667957.
BareRock Limited is entered on the Financial Services register under reference 950684
BareRock Claims Limited is registered in England and Wales with registration number 12668418.
Our registered address is: 2nd Floor, 4C Albion Street, Halifax, HX1 1DU.
Our registered address is: 2nd Floor, 4C Albion Street, Halifax, HX1 1DU.
BareRock Risk Management Limited is registered in England and Wales with registration number 12667968.
Our registered address is: 2nd Floor, 4C Albion Street, Halifax, HX1 1DU.
Our registered address is: 2nd Floor, 4C Albion Street, Halifax, HX1 1DU.
BareRock Claims Limited and BareRock Risk Management Limited are not regulated by the Financial Conduct Authority, They are both subsidiary firms of BareRock Holdings Limited so are part of the same group of companies as BareRock Limited.
The Financial Ombudsman Service is available to sort out individual complaints that clients and financial services businesses aren't able to resolve themselves. To contact the Financial Ombudsman Service please visit www.financial-ombudsman.org.uk.