Prevention is better than cure
A behavioural science guide to understanding, preventing and handling client complaints.
Why do clients complain, even when the advice was sound and clearly explained? The answer has far more to do with psychology than most people realise. This field guide draws on established behavioural science to explain why complaints arise, how memory and perception influence what clients remember and what advisers can do to protect client trust and prevent complaints before they take root.
The result is a practical, evidence-based guide for advisers who want to understand their clients better and protect the trust they've worked hard to build.
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BareRock Limited is an appointed representative of IFAPROSURE Limited which is authorised and regulated by the Financial Conduct Authority. Our registered address is: 2nd Floor, 4C Albion Street, Halifax, HX1 1DU. Our company is registered in England and Wales No: 12667957.
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Our registered address is: 2nd Floor, 4C Albion Street, Halifax, HX1 1DU.
Our registered address is: 2nd Floor, 4C Albion Street, Halifax, HX1 1DU.